Artificial Intelligence
AI Readiness Assessment for a Digital Lender
A grounded readiness assessment that turned enthusiasm for AI into a sequenced, governed adoption plan.
The Problem
Leadership wanted to bring AI into underwriting and customer service quickly, but had no framework for evaluating data readiness, model risk, or the governance a regulated lender would need before any model touched a live decision.
The Approach
Assessed data quality and infrastructure readiness across candidate use cases, scored each by decision impact and risk, and built a governance framework before any model was allowed near production data.
The Solution
Prioritized two assistive, human-in-the-loop use cases for initial deployment, deferred higher-risk autonomous use cases pending further control maturity, and delivered a phased 18-month adoption roadmap with defined success metrics.
Business Impact
- Two AI use cases deployed safely within the first two quarters
- AI governance framework adopted as standing policy ahead of regulatory expectation
- Higher-risk use cases sequenced with clear, objective criteria rather than shelved indefinitely